Useful advice for managing your customer's expectations on caring for their platinum pieces. Store pieces separately, in a jewelry box or chamois bag so they don't get scratched by other items of jewelry. Keep your precious pieces in a safe place and remind your customers to have them sufficiently insured. If you are unsure about the value of your piece take it to your local jeweler for valuation.

Recommend that your customers get their platinum jewelry cleaned periodically. This will help ensure its appearance.

Clean platinum in the same way you clean other fine jewelry - using a pre-packaged jewelry cleaner or by soaking it in a mild solution of soap and warm water then gently rubbing it with a soft cloth.

Let your customer know that adjustments, resizing, polishing and cleaning should be done by a platinum trained bench worker.

Take your platinum piece to a qualified jeweler for polishing if visible scratches appear. All precious metals can scratch and platinum is no exception. However, the scratch on platinum is merely a displacement of the metal and little of its volume is lost.

Platinum develops a patina over time, which is the matte finish that is unique to platinum. If your customer prefers the high shine look,  the piece can be taken to a qualified jeweler to have it re-polished to a high gloss look.

Remember that all precious jewelry, including platinum, should not be worn when performing heavy work, labor, or if contact will be made with hard or abrasive surfaces.